Yes my worst blogging fear came true this week and the colour drained from my face, my heart raced and I started to sweat as I thought how can I ‘undo’ this???!!! Many programs have an undo feature and where is one when you need it?
Let me back up a little… remember how I said that I may go into darkness not due to my own choices, but the internet gods may take control of my fate here in China? With fingers crossed I returned to China after a Christmas break at home and all was well… until Friday. The program I use to allow me to access my blog, when blogs are normally blocked, had a nice friendly little message to say ‘update program’. As any computer program we usually get updates that make them faster, better, come with more options, so without a second thought I hit ‘update’.
The happy little message ‘update was successful’ then became my biggest regret a minute later when I tried to turn on the magical program. It was thinking…. and thinking… and the spinning thinking wheel started to make me dizzy. It wasn’t connecting. Oh just slow internet I thought… so I left the computer to think some more and I went off to do a few things. I returned 5 minutes later to the spinning wheel still, well spinning. OK no problem I thought. After 20-30 minutes I started to worry. I shut down the computer and rebooted. This will do the trick I hoped; nope – nada. After endless tries, searching though the program for some sort of help or explanation I couldn’t connect. Can I undo a whole program back to the previous version that worked???? Without this there is no blog! My worst fear realised: What had I DONE?
I had trouble getting into my internet and search engines too, but somehow managed to finally get on and find the support web page. A blue help box said someone was on-line to help me. I clicked on and sent my message…. ’7 minutes estimated time of next available operator’ it responded. ARG! This was the longest 7 minutes ever. A very nice person asked me how they could help and I explained my dilemma.
Her response, so matter of fact… yes it won’t work in China.
I quickly typed back what can I do?
Response: It is no longer available in China.
Me: Can I undo the program and restore the old one???
Response: No, it will no longer work you need to try to use an open mode.
Me: I wish I would have known this BEFORE I updated. Why didn’t it have a message to say that BEFORE I updated? How can I access blogs?
Response without a sorry or sympathy: You can sometimes, it is hit or miss.
Me: But I blog every week! Is there another option? Can I not restore the old version of the program because it worked fine.
Response: No, but we are working out some bugs in the program and hopefully it will be available soon. Is there anything else I can help you with today?
Me: No. Thanks.
I should have said ya thanks for crushing my spirits, dashing my hopes and giving me no clear answer. And may I thank you for your cheery and pleasant customer service, happy attitude and total disregard for my predicament as I am FREAKING out!
I was afraid to attempt to get on the blog all weekend in case it was a ‘miss’ but I am very happy I am here today and posting.
What does hit or miss mean? I am not sure, but Friday to me it meant that maybe you can get on, maybe you can’t. Chances are more in the sorry about your luck and not getting on blogs period. Lets keep hoping I am on more of a ‘hit’ than ‘miss’ each week and able to access things and post. I don’t want to give up blogging and I am sure you are all very excited to see more photos and hear more stories and adventures of Willow Really in all seriousness I will keep trying each weekend to post a photo
challenge or travel post as always. If I can’t access things posts may be random or odd days of the week, but if you are a follower you will get the email message sent to your in box that I was successful and we can all do the happy dance My husband is still in Canada right now, so he has also offered to post on my behalf. Some how or some way we will get it done.
Stay tuned… I will keep posting for as long as I can.
CTB : D